Last Updated: May 2026 1. PREAMBLE AUR INTRODUCTION (Prastavana) Welcome to POSwaala (jise aage is document me "Platform", "Website", "Application", "We", "Us", ya "Our" kaha jayega). POSwaala ek modern, cloud-based SaaS Point of Sale (POS) aur inventory management platform hai jo retail vendors, shopkeepers, aur enterprises ko unke billing, accounts, sales, aur logistical operations ko digitalize aur automate karne me madad karta hai. Yeh platform web browser URL (https://poswaala.com) aur multi-platform mobile applications (Android/iOS) ke zariye access kiya ja sakta hai. Yeh Terms and Conditions document ek legally binding contract (samjhauta) hai aapke (jise aage "User", "Merchant", "Vendor", "Client", ya "You" kaha jayega) aur POSwaala ke management ke beech. Jab aap hamari website par visit karte hain, account register karte hain, hamara free trial shuru karte hain, ya koi bhi paid subscription purchase karte hain, toh aap yeh saaf tarike se accept karte hain ki aapne is document me diye gaye sabhi rules, clauses, aur policies ko dhyan se padh liya hai aur aap unhe manne ke liye poori tarah legally bound hain. Agar aap in Terms and Conditions ke kisi bhi hisse, clause, ya policy se sehmat (agree) nahi hain, toh aapko turant is platform ka use band kar dena chahiye. Is platform ka lagatar use yeh darshata hai ki aapne hamari sabhi sharaton ko bina kisi reservation ke swikar kar liya hai. 2. ACCOUNT REGISTRATION, VERIFICATION, AUR SECURITY (Account Banane Ke Niyam) 2.1. Eligibility (Yogyata) POSwaala services ka use karne ke liye aapki umar kam se kam 18 saal (Eighteen Years) honi chahiye. Agar aap kisi firm, company, ya partnership ke bihalf par is platform ko register kar rahe hain, toh aapke paas us organization ko legally bind karne ka poora authority letter ya authority honi chahiye. 2.2. Accuracy of Information (Sahi Jankari Deni Hogi) Account banate waqt aapko jo bhi data provide karna hai—jaise aapka legal name, business registration status, email address, mobile number, GSTIN (agar applicable ho), aur shop address—wo ekdum sahi, current, aur verifiable hona chahiye. Kisi bhi tarah ki galat, fake, ya misleading information dene par POSwaala ke paas yeh poora haq surakshit (reserved) hai ki aapka account bina kisi prior notice ke turant terminate ya suspend kiya ja sake. 2.3. Account Security aur Password Protection Aapke account credentials (username, password, OTP, login tokens) ki safety ki poori zimmedari aapki hogi. Aap apna password kisi bhi third-party, employee, ya unauthorized vyakti ke sath share nahi karenge. Aapke account ke zariye hone wali har ek activity, transaction, data entry, ya billing error ke liye aap khud responsible honge. Agar aapko lagta hai ki aapka account compromise ho gaya hai ya kisi ne unauthorized access kar liya hai, toh aapko turant support@poswaala.com par contact karke hame inform karna hoga. Unauthorized access ki wajah se aapke business ko hone wale kisi bhi financial loss ke liye POSwaala liable nahi hoga. 3. SCOPE OF SERVICES AUR SAAS CONFIGURATION (Hamari Services Kya Hain?) 3.1. SaaS Ecosystem POSwaala ek Software-as-a-Service (SaaS) architecture par chalta hai. Iska matlab yeh hai ki hum aapko software ka ownership (malkana haq) nahi bech rahe hain, balki hum aapko software use karne ka ek non-exclusive, non-transferable, revocable, aur limited License de rahe hain. Yeh license tab tak active rahega jab tak aapka subscription plan valid aur paid rahega. 3.2. Platform Modifications aur Feature Updates Hum lagatar apne core structure, codes, theme styles, aur database architectures ko update karte rehte hain taaki speed aur UX ko premium banaya ja sake. POSwaala ke paas yeh right hai ki wo bina kisi pre-approval ke kisi bhi feature ko badal sake, naya tool add kar sake, ya purane deprecated tool ko hata sake. Badi maintenance activities ke dauran, dashboard par pre-notifications display kiye jayenge. 3.3. Third-Party Hardware Compatibility Hamara platform standard Android POS systems, Bluetooth barcode scanners, generic thermal printers (58mm/80mm), aur desktop ESC/POS configurations ke sath compatible hone ke liye design kiya gaya hai. Hum koshish karte hain ki maximum devices support karein, par hum is baat ki 100% legal guarantee nahi lete ki market ka har ek local printer ya scanner bina kisi external driver ke directly connect ho hi jayega. Hardware settings ko align karna user ki desktop/mobile configurations par depend karta hai. 4. SUBSCRIPTION PLANS, PAYMENT GATEWAYS, AUR RENEWAL CLUSTER (Fees Aur Subscription Ke Niyam) 4.1. Pricing Transparency Hamare sabhi plans (Starter, Professional, Enterprise) hamari official pricing matrix par transparent tarike se listed hain. Hamare paas yeh poora authority hai ki hum market dynamics, hosting costs, aur framework developments ke hisab se apne plans ki pricing ko modify kar sakein. Kisi bhi active subscription ke liye pricing badlaav agle billing cycle se hi lagu (apply) hoga. 4.2. Free Trial Framework Hum naye users ko platform test karne ke liye 14-Days Free Trial offer karte hain. Is trial ka maksad yeh hai ki aap software ki utility, barcode designing, speed, aur compatibility ko achhe se check kar lein. Trial period khatam hote ही aapka data read-only mode me chala jayega, aur dubara billing active karne ke liye aapko subscription purchase karna hoga. 4.3. Automated Billing aur Account Suspension Advance Payments: Sabhi subscription models prepaid framework par chalte hain. Aapko monthly, half-yearly, ya annual fees advance me pay karni hogi. Grace Period: Payment date miss hone par system aapko 3 din (72 Hours) ka grace period dega. Suspension: Agar 72 ghante ke andar payment clear nahi hoti, toh aapke business counter ka operations system freeze kar dega. System lock hone ki wajah se dukan par hone wale kisi bhi customer dispute ya financial loss ke liye POSwaala responsible nahi hoga. 4.4. No-Refund Policy Ek baar payment ho jane aur invoice generate ho jane ke baad kisi bhi circumstance me Refund (paisa wapas) nahi kiya jayega. Kyunki hum 14-days ka full access free trial dete hain, yeh mana jata hai ki aapne software se satisfy hone ke baad hi payment ki hai. Pro-rata refund (yaani mahine ke beech me cancel karke bacha hua paisa mangna) allowable nahi hai. 5. INTELLECTUAL PROPERTY RIGHTS (Malkana Haq Aur Intellectual Property) 5.1. Proprietary Assets POSwaala ka poora source code, database algorithms, architecture design, front-end visual structure, logos, graphic design components, UI layout, patents, copyright materials, aur software infrastructure sirf aur sirf POSwaala ki proprietary property hain. Aapko is software ko reverse-engineer karne, source code extract karne, kisi code segment ko copy karke duplicate platform banane, ya usme kisi bhi tarah ki tampering (chhedchhad) karne ki sakht manahi hai. Aisa karne par Indian Copyright Act, Information Technology Act, 2000, aur dusre Intellectual Property laws ke tehat kanooni (criminal & civil) karwai ki jayegi. 5.2. Trademark Compliance "POSwaala" ek registered trademark/brand identity hai. Koi bhi merchant, vendor, ya reseller hamare naam, logo, ya brand assets ka unauthorized use marketing, advertisement, ya personal benefits ke liye nahi kar sakta jab tak unke paas authorized corporate white-labeling ya reseller authorization letter na ho. 6. DATA OWNERSHIP, ACCURACY, AUR SECURITY DOMAIN (Aapka Data Kitna Safe Hai?) 6.1. User Content Ownership Aap apne dashboard par jo bhi inventory details, stock entries, consumer metrics, supplier ledgers, tax configurations, aur pricing profiles upload ya enter karte hain (jise "User Content" kaha jata hai), uske exclusive owner aap khud hain. POSwaala aapke is private transactional data par kisi bhi tarah ka ownership claim nahi karta. 6.2. Platform License to User Data Hum aapke data ko sirf aur sirf aapko services provide karne, reports generate karne, analytics calculation karne, cloud sync optimize karne, aur customer support issues ko resolve karne ke liye process karte hain. Aap hame ek worldwide, royalty-free, non-exclusive license dete hain taaki hamara backend automated script aapke data ko secure cloud processing matrix me process kar sake. 6.3. Cybersecurity aur Encryption Models Hum aapke business transaction logs ko high-end secure servers (jaise Firebase/Google Cloud ya equivalent premium hostings) par store karte hain. Hamara data transaction 100% SSL encrypted protocol ke throug chalta hai. Hum cyber attacks, unauthorized structural breaches, aur malware prevention ke liye cutting-edge technology use karte hain. Halanki, internet par koi bhi system 100% immune nahi hota, isiliye kisi anjaan enterprise-level cyber war, structural physical hardware damage at data centers, ya force majeure event ki wajah se agar koi minor data anomaly hoti hai, toh hamari legal liability limit section 9 ke mutabik bound rahegi. 6.4. Data Export aur Termination Backup Agar aap apna subscription cancel karte hain, toh aapko apna data (Sales history, Customer details, Stock) Excel/CSV format me export karne ka poora option diya jata hai. Account permanently close hone ke 30 din ke baad, security reasons ki wajah se hum aapka saara raw data cloud backend se automatic destroy/wipe out kar dete hain. Uske baad data recover karna possible nahi hoga. 7. OFFLINE SYNC MATRIX & NETWORK DEPENDENCY (Offline Mode Ke Niyam) 7.1. Offline Execution Mode POSwaala ki sabse badi khasiyat iska integrated Offline Sync Support hai. Jab aapka cloud link active nahi hota, tab software local cache storage memory (device database memory) ka use karke bills generate karta hai, item lists read karta hai, aur internal local receipt orders create karta hai. 7.2. Synchronization Responsibility Offline mode me banaye gaye saare records tab tak unstable safe zone me rehte hain jab tak aapka browser ya app internet ke sath dubara sync nahi ho jata. Local device ko network se connect karna aur data backup sync trigger karna poori tarah user/merchant ki responsibility hai. 7.3. Device Cleansing Risk Agar aapka software offline mode me chal raha hai aur data cloud par sync nahi hua hai, aur us dauran aapne: Browser ka cache data delete kar diya, App ka data manually "Clear Storage/Clear Cache" kar diya, Ya phone/computer ko reset ya format kar diya, toh local storage me saved saara pending offline records permanently delete ho jayega. Is tarah ki manual negligence ya user-end device errors ki wajah se delete hue data ko recover karna hamare automatic servers ke liye impossible hai, aur iska zimmadar POSwaala nahi hoga.
8. PROHIBITED USES AND COMPLIANCE (Banned Activities Jo Aap Nahi Kar Sakte) Aap is platform ka use sirf aur sirf valid, ethical, aur legal business operations ke liye karenge. POSwaala par neeche di gayi activities par poori tarah kanooni roop se rok (ban) hai: Illegal Products Billing: Kisi bhi tarah ke prohibited substances, smuggled goods, banned drugs, explosives, contraband items, ya illegal services ki inventory management aur billing ke liye hamare SaaS system ka use karna sakht mana hai. System Tampering: Hamare cloud APIs, network sockets, backend security endpoints par reverse requests bhejna ya DDoS (Distributed Denial of Service) attacks trigger karne ki koshish karna. Malicious Scripts: Kisi bhi tarah ke viruses, worms, trojans, ransomware, ya malicious malware scripts ko hamare console ya web upload sections par execute karna. Identity Theft: Kisi dusre merchant ke active accounts, subscription features, ya identity ko spoof karne ki koshish karna. Reselling Violations: Hamare source code ya dynamic scripts ko copy karke kisi dusre third-party client ko bina hamari authorization ke aage rent ya lease par dena. Agar koi bhi user in prohibited activities me shamil paya jata hai, toh POSwaala ke paas yeh legal mandate hai ki wo bina kisi mapping notice ke us merchant ka account instant permanent ban kar de aur us vyakti ki transaction reports aur KYC data Bharat ki Cyber Cell aur relevant law enforcement authorities ko sounp (handover) de. 9. WARRANTY DISCLAIMER AUR LIMITATION OF LIABILITY (Zimmedari Ki Seema) 9.1. "AS IS" aur "AS AVAILABLE" Basis POSwaala platform aapko ek "As Is" (jaisa hai waisa hi) aur "As Available" (jab tak available hai) base par provide kiya jata hai. Hum is baat ki koi strict express ya implied warranty nahi dete ki software 100% bug-free hoga, isme kabhi koi minor software lag nahi aayega, ya iska downtime zero percent rahega. Hum continuous development karte hain, par legal terms me koi error-free system guarantee validate nahi hoti. 9.2. Limitation of Financial Liability Kanoon ke mutabik, kisi bhi halat me (chahe wo negligence ho, hardware failure ho, internet disruption ho, data processing damage ho, tax calculation anomaly ho, ya business loss ho), POSwaala, uske directors, developers, ya parent agency ki kul (total sum) legal financial liability aapke dwara haseel kiye gaye active subscription plan ke pichle 3 mahine ki paid amount se zyada nahi hogi. Hum kisi bhi tarah ke indirect, incidental, punitive, ya special business loss (jaise profit ka nuksan, dukan ka band hona, goodwill ka loss) ke liye legally answerable nahi hain. 10. INDEMNIFICATION CLAUSE (Kanooni Suraksha) As a user of POSwaala, aap yeh agree karte hain ki agar aapke kisi illegal act, customer fraud, incorrect GST configuration, billing scam, IP infringement, ya in terms ke violation ki wajah se POSwaala, uske developers, directors, ya associates par koi kanooni case, corporate fine, tax penalty, ya damage claim aata hai, toh aap POSwaala ko us poore damage cost, legal court fees, aur advocacy charges se indemnify karenge (yaani aap us poore legal kharche ka bhugtan karenge aur POSwaala ko safe rakhenge). 11. FORCE MAJEURE (Kudarati Aapda) Agar koi aisi situation aati hai jo hamare control se ekdum bahaar ho—jaise kudarati aapda (earthquakes, floods), pandemic lockouts, government policy changes, telecom infrastructure failures, undersea internet fiber breakdown, country-wide cyber wars, ya grid scale power failures—aur us wajah se POSwaala software down rehta hai ya data sync rukta hai, toh ise breach of contract nahi mana jayega. Aise samay me hamari services automatic temporary suspended rahengi jab tak normal conditions restore nahi ho jatin. 12. SEVERABILITY AND TERMINATION POLICY (Contract Ka Khatma) 12.1. Severability Clause Agar kisi court of law ya legal authority ke dwara is Terms and Conditions document ka koi specific clause ya section invalid, illegal, ya unenforceable ghoshit (declare) kiya jata hai, toh sirf wahi specific part nullified mana jayega. Is document ke baki bache hue sabhi clauses aur sections poori tarah valid aur legally enforceable rahenge. 12.2. Termination by User Aap jab chahein apne subscription billing tab par jakar apna account termination request process kar sakte hain. Termination cycle apply hote hi agle automated billing cycle se aapko charge nahi kiya jayega. 12.3. Termination by POSwaala Hum kisi bhi samay, bina kisi long-term explanation ke, aapka subscription system block karne ka right rakhte hain agar aap hamare compliance guidelines ko break karte hain, non-payment cluster me aate hain, ya dukan par kisi illegal transaction module ko integrate karte hain. 13. JURISDICTION AUR DISPUTE RESOLUTION (Kanooni Kshetr) Yeh Terms and Conditions document poori tarah Republic of India ke laws aur state regulations ke tehat govern aur interpret kiya jata hai. Agar user aur POSwaala ke beech software utilization, data security, platform features, pricing models, ya kisi bhi transactional value ko lekar koi bhi dispute (vivaad) paida hota hai, toh dono parties pehle use aapas me Amicable Settlement (baat-cheet aur samajhdaari) ke zariye suljhane ki koshish karengi. Agar aapas me koi solution nahi nikalta, toh us vivaad ko legal court procedure ke throug le jaya jayega. Kisi bhi tarah ki legal litigation, advocacy filing, civil lawsuit, ya judicial process ke liye exclusive territorial jurisdiction sirf aur sirf Shahjahanpur, Uttar Pradesh (India) ke competent courts aur legal tribunals ke paas hi rahega. Kisi dusre state ya city ke court me claim file karne ka right user ke paas nahi hoga. 14. CHANGES TO THESE TERMS (Niyam Me Badlaav) POSwaala ke paas yeh absolute right hai ki hum jab bhi zaroori samjhein, is legal terms document ke clauses ko amend, alter, update, ya rewrite kar sakein. Jab bhi hum is document me koi bada functional badlaav karenge, hum aapko aapke registered email id par dynamic notification bhejenge ya aapke core admin dashboard panel par ek alert visual message flash karenge. Naye modified terms update hone ke baad bhi agar aap hamara cloud system use karna jari rakhte hain, toh iska saaf aur legal matlab yahi niklega ki aapne hamare naye aur revised Terms and Conditions ko poori tarah accept kar liya hai. Hum aapko advise karte hain ki aap samay-samay par is URL link ko check karte rahein taaki aap naye compliance protocols se up-to-date rahein. 15. NODAL OFFICER & CONTACT MATRIX (Humse Contact Kaise Karein?) Agar aapko in comprehensive Terms and Conditions, SaaS operational workflows, encryption standard frameworks, ya privacy policies se juda koi bhi legal ya technical doubt hai, toh aap hamari corporate helpdesk team ko niche diye gaye channels par official communication bhej sakte hain. Hum aapki query ka review karke 48 to 72 working hours ke andar responding support initiate kar denge: Official Legal Portal: https://poswaala.com Corporate Support Email: support@poswaala.com Communication Address: POSwaala Tech Operations, Shahjahanpur, Uttar Pradesh, India.